If United Airlines thought it was on the mend from its previous scandal involving its treatment of passengers, a new harrowing video continues to display how United Airlines mistreats its clients.
Right off the heels of the controversy for not letting little girls with leggings on a flight, a man claiming to be a doctor needing to see patients in Louisville the next day was dragged and bloodied by airline personnel as he was randomly selected to be removed by staff. The flight was overbooked and United staff were not able to board, and the airline took it out on the passengers. As other passengers looked on in horror, others documented the incident screaming and yelling of the injustice unfolding in front of them.
As reported by Daily News:
United Airlines is experiencing major PR turbulence following videos posted online of a passenger apparently getting his face smashed on an armrest before being dragged off a flight.
The ugly incident, which occurred Sunday evening, was a result of the man unwilling to give up his seat on the overbooked plane.
“After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate,” a spokesperson for United said in a statement.
According to the Courier-Journal, the man said he was a doctor on his way from Chicago’s O’Hare International to see patients in Louisville at a hospital the next morning.
Passengers were reportedly offered as much as $800 and a hotel stay to give up their seats to United employees who need to be in Louisville Monday for a flight.
When no one budged, it was announced that passengers would be randomly selected for removal.
According to Audra Bridges, a passenger on the flight, three security officers approached the man before tearing him out of his seat, his head connecting with an armrest before they would drag him down the aisle in front of screaming passengers.
In a shocking video shared on twitter by one of the shocked onlookers, the man covered in blood can be heard saying “Just kill me, just kill me”
— Kaylyn Davis (@kaylyn_davis) April 10, 2017
“Everyone was shocked and appalled,” said Bridges. “There were several children on the flight as well that were very upset.”
The man, disoriented and bleeding, was apparently allowed back on the plane and received medical attention.
The entire flight had to then exit back into the terminal so officials could “tidy up.”
United CEO Oscar Munoz responded to the “upsetting event” with a statement promising a “detailed review of what happened.”
“We are also reaching out to this passenger to talk directly to him and further address and resolve this situation,” said Munoz.
In a recent update regarding the incident, the officer who removed the passenger with unneeded force and aggression has been suspended.
What do you think should come of the whole incident? As the scene is thoroughly documented it is clear that United Staff were in the wrong to forcibly remove the passenger from the fight? What is the responsibility of the company to make accommodations for its staff without inconveniencing paying customers? Do you think that this passenger should go after United Airlines by way of litigation? Share your thoughts in the comment section below.
(Article by Tasha Sharifa)